Career

Customer Care Operator

  • Job Code :180403
  • Posted On :28/10/2020
  • No. of Openings : 2

Job Responsibilities

    •    To ensure that the telephone is answered promptly, skillfully, courteously and taking immediate action as per request.
    •    Answer and screen all incoming calls in a professional, efficient, commercially acceptable, prompt and courteous manner.
    •    Take messages on the telephone correctly and if required, route it to the correct person.
    •    Follow the Escalation Procedure religiously to provide timely resolution to customers’ issues.
    •    Ensures that all decisions and resulting actions are made timely and executed properly along with justified resolution.
    •    Maintain customer satisfaction by analyzing, investigating and resolving complaints timely and also maintaining the complaint register.
    •    Maintaining call-log data, analyzing the data & preparing report of the same.

     

Desired Skills / Experience

    •    Good communication skills.
    •    Able to work, co-operate and communicate within the Team.
    •    Experience of handling different kinds of Phone Calls and Customer Queries.
    •    Working knowledge of Microsoft Office, Internet usage, and Complaint Handling Experience.
    •    Prior experience in Customer Care Service in an IT/Software Firm is must.

    EXPERIENCE:-

    •    Minimum 2 years of experience as a Customer Care Executive in the IT/Software firm.

     

Preferred Qualification

    • Graduate - Any Specialization

Benefits / Salary

    10K to 12K PM